| Mr. B: |
I have ISO9000 career in a big electric company
from which I retired several years ago. Now I am instructing
quality management of a small company. The company, I think,
has no strong technical engineering and moreover now is doing
a wild challenge of installing quality management system (QMS)
anticipating for quality improvement. But so far in spite
of my efforts effective quality improvement suitable for input
cost has not been achieved.
In order to solve the problem, ISO9001:2000 should show strong
concerns for quality improvement of technical matters, because
effective quality improvement can be done in product realization
processes.
Therefore NOTE in clause 4.1 should be written as quality
management system includes product realization processes themselves.
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| My answer: |
I think you may have basic misunderstanding for ISO9001:2000.
ISO9001:2000 requires so simple basic quality management system
elements that installing the Standards is not a wild challenge.
And the Standards do not define technical matters. The Standards
only deal with management matters.
Those misunderstandings will lead to false ISO9001:2000 management
system with wasteful heavy documentation
Therefore, QMS does not include product realization processes,
but is complementary.@In PDCA cycle, basically gDoh does not
mean management activities
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| Mr. B: |
I cannot understand gfDof does not mean management activitiesh.
In daily activities in a factory, planning of and effective
resource provision for product realization (design, purchasing,
and manufacturing) are performing. Are these activities management
activities?
|
| My answer:
|
Yes, planning of and effective resource provisions for
product realization@processes are management activities, but
not product realization activities.
For instance, in case of car engine design an engineer may
think various alternatives about shapes, materials of the
engine under design and may various calculations. And he will
finally make engine drawings. Do you think that these activities
are management ones?
Purchasing personnel makes orders by a computer to vendors.
Do you think that these activities are management ones?
In a manufacturing site, a machine operator makes processed
products with machines. Do you think that these activities
are management ones?
If there are no such activities, you cannot make a product,
even if you have management.
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| Mr. B: |
A factory site does product realization processes and their
management. Therefore, I think management includes product realization
processes.
|
| My answer: |
In a big company often some management activities may be
done in head quarter and some are done in a factory site.
There are management levels, and it does not justify that
management includes product realization processes.
|
| Mr. B |
Now I have become to understand that management activities
and product realization processes are other things.
The cause of my misunderstanding may come from my experiences
during working at the big company. At that time I worked at
headquarter as a quality manager and all production jobs were
done in factories. So I mixed up management within factories
with product realization processes. In PDCA cycle at first
I thought that headquarter did gPlanh and gDoh was done in
factories.
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| My answer: |
It is very fortunate that you get the right place. In fact
understanding difference between management and product realization
processes is sometimes difficult, because when we see activities
going a company both are mixed up. So we must discern the
both in brain. It is a conceptual difference.
But in order to understand ISO9001:2000 correctly and install
the system effectively, the right understanding of the difference
is inevitable.
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