Recently I stayed one night at a hotel which has ISO14001 registration.
It has no furnished toothbrush, razor, soap, tissue paper box teakettle,
small refrigerator, pajama and mirror except its bathroom. They are
furnished with common hotels in Japan.
It may influence satisfaction of customers (visitors at the hotel)
due to its low service level. Of course they pay lower by about 15%
than ordinary hotels.
But I think true what customersf satisfaction the hotel gives should
be to make visitors participate in protecting the environment from
destruction.
I requested a person at the front desk to give me a document of its
environmental policy. It says as follows.
Environment policy
We supply customers clean and safe lodging facilities with kind services
and rational prices.
And we supply necessary things with necessary quantity and thus make
less customersf burdens according to the beneficiary payment principle.
However we consume natural resources and energy and discharge polluted
water and materials.
We recognize the status and commit to do continual environmental maintenance
activities to keep local and Earth environment.
The above policy, I think, lacks clear requests for customers about
participation in their environmental activities. Strong request for
involvement in lessening any type of pollution or waste should be
emphasized.
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