1.hISO9001 for Small Businesses: What to do: Advice from ISO/TC176h
It says in explanations of 4.2.3 that you should always try to keep
the number of copies of documents to an absolute minimum. Access to
common documentation is much simpler in a small business where there
is less formality, fewer potential users and smaller, often single,
sites. If everybody has easy access to one central copy, the need for
complex controls can be eliminated and arrangements for controlling
changes simplified.
2. The example of Company M
The company with about thirty employees got ISO9001:1994 several yeas
ago with heavy documentation system guided with a consultant from
a big company that had Deming Prize.
The company distributed fifteen copies of its quality manual. It resulted
in meaningless heavy control work and found it was hard jobs to keep
for the small company.
Then the company decided to improve the system at the opportunity
of transition to 2000 version. It stopped doing the copy and made
to see the common original referring to h ISO9001 for Small Businesses:
What to do: Advice from ISO/TC176h, because it took within two or
three minutes to reach the original.
3. Example of the Company S
Recently Company S had received the final assessment of ISO9001:2000
certification.
The company has the same company size as Company M.
At the assessment an assessor found several managers had each copied
quality manual with stamped guncontrolledh and the copied manuals
were version A, instead the original was version B.
The assessor said the status did not conform to the requirement of
controls to ensure that relevant versions of applicable documents
are available at the point of the use.
It was a totally nonsense nonconformity! He ignored the adviceh ISO9001
for Small Businesses: What to do: Advice from ISO/TC176h and has shown
his lack of competence for a lead assessor.
|