In Japan, there may be bush telegraphs
about ISO9000 registration that the registrations have given the companies
wasteful and distress documentation burdens.
I will pick up some of examples from my experiences as follows.
1. Company T
The management representative of Company F took ISO9000 registration
by my consultation with simple and efficient management system. Before
my consultation he had had another consultant, but failed to design
a simple system and he changed to my consultation. Therefore he has
known well my efficient way of ISO9000 consultation, comparing with
the other consultant.
Recently he introduce me to Company A, explaining his experiences
that his company got ISO9000 registration with simple system and least
efforts.
The president of Company A surprised at his explanations because he
had thought from bush telegraphs that ISO9000 registration and its
maintenance were very distress works. Soon he requested my consultation.
A few months later he introduced me to Company T (with only fifteen
employees) and its consultation had started.
After a few visits I made its quality manual and preparations of documents
for ISO9000 registration. The documents were very few and there were
no additional documents the workers had to write. Therefore I discussed
only with the management representative.
He had not bush telegraphs about groan under ISO9000 registration
and therefore could not appreciate my way of simple ISO9000 system
design.
One day he said to me workers at its work floor resisted to take ISO9000
registration.
I said the reason of the resistance might be bush telegraphs about
groan under ISO9000 registration and if the workers understand that
there will be no additional documentations due to ISO9000 registration,
they will not resist.
2. Company S
The president of Company S, small firm, used to E-male to me for two
years about ISO9000 consultation, but his final decision had been
not made.
During the time, Company M that belongs to same industry took ISO9000
registration by my consultation with simple system. So I advised him
to see Company M.
And he visited Company M and on the way back he requested to me ISO9000
consultation.
He had had bush telegraphs about groan under ISO9000 registration
and could not make decision to take ISO9000 registration. But seeing
is believing. He could soon make decision.
3. Company N
The president of Company N with about three hundreds people had bush
telegraphs about groan under ISO9000 registration and negative to
ISO9000 registration.
But finally he could not help taking ISO9000 registration due to some
of his customersf requests.
A friend of his introduced me to the president and my consultation
started. When I made a simple quality manual, the management representative
who was once in a large company bring the manual to the large company
to get some comments. The company had very heavy documentation and
its quality people commented such a simple system would not satisfy
ISO9000 requirements. Then the management representative came back
to his company and said the president he had no confidence to get
ISO9000 registration with the simple manual.
Hearing it from the president I laughed and gathering executive officers
explained that already about a hundred companies had got ISO9000 registration
with the simple system without groan under ISO9000 registration.
Several months later the company got ISO9000 registration and the
president expressed his thanks to his friend for introducing me as
an ISO9000 consultant.
4. Company K
The president of Company K was very anxious to the profitability of
his company.
He saw several companies of the same industry that had ISO9000 registration
and found its less profitability. He decided not to take ISO9000 registration.
But later he knew about me from one of his friends and understood
my way of ISO9000 registration. But officers of his company resisted
taking ISO9000 registration due to their bush telegraphs about groan
under ISO9000 registration.
So, the president requested me to explain the simple system that I
had designed.
I lectured to them for about two hours how to avoid groan under ISO9000
registration.
They understood and my consultation started. Several months later
the company got ISO9000 registration with the simple system.
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