| 2. gValue-added assessmenth?
(1) Preliminary assessment by Mr. T
At the beginning of the preliminary assessment the company requested
for the assessor to focus on assessment and not on recommendations.
He said he understood the request.
But as a result a report from his one-day assessment was full of recommendations.
(2) Complaints to the body by the company
Of course the company soon made complaints to the body that the assessor
did not right assessment and there was no room for acceptance of the
recommendations, because his recommendations could not add value to
the company, instead add wasteful cost.
(3) Answer from the manager of the body
gI inquired the situation of the assessment from the assessor and
I found that there were too much recommendations as you said. The
assessor said he aimed to add value to
the company. And our body is promoting gvalue-added assessmenth. But
I apologize the way of his assessment did not satisfy your anticipation
for the assessment. So I have decided to change the assessor.h
(4) Response to the body from the company
The company responded the manager that ggvalue-added assessmenth sounded
good, but in fact it would cross the boundary and an assessor would
be apt to do assessment by his own standards and the company had learned
the fact.
3. My comment
If an assessor has the thought that the heavier the documentation
is, the higher the management level become, then he will not do added
value assessment. His advices will only do harm on his auditees (please
refer to gBy improvement of performance, what an assessor does mean?
(2000,Nov-1w)h in basic knowledge corner, gTwo different paradigms
related toISO9000(Mar.1w,2003)h and gCorrective action of a big fire
accident occurred during construction of a luxury liner(Nov.2w,2003)
and gDecrease of wasteful documents@(2002,June.1w)h in 4.2 clause
of Individual clauses relating ISO9001: 2000 corner)
4. History tells the old lesson
According to the book of g the case Against ISO9000h, written by Mr.
Seddon in England, UK already had learned hard lessons of gvalue-added
assessmenth as long as ago the mid-1980s.
The book says, g There is, quite naturally, evidence of abuse of the
power of the auditorfs role. For example, one assessing organization
sets target for assessors to sell evalue-addedf services. Inevitably
this will lead to malpractice.h
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