| ISO9000 registration system has
started in 1987. So far, many problems around ISO9000 certifications
have occurred and some of them have made credibility of ISO9000 certifications
lost.
Last year in Japan, a special investigation committee to actual status
of the assessment system was organized and recently it reported its
investigation results.
According to the report, the collusion among certification bodies
(assessors), consultants and audited companies have generated a down
spiral of credibility of ISO9001 certification. And one of the main
reasons is that a company is used to have the registration as a metal,
not as a tool for quality improvement.
But I think from my experience another factor of the collusion is
lost in the report.
It is behaviors by quality people of large companies who enforce wasteful
documents on its suppliers in the name of customer requirements. Even
if suppliers have slim ISO9001 system registrated by the third party
assessments, the people often ignore the system. The behavior also
generates a down spiral of credibility of ISO9001 certification. |