Recently I saw an article on how
to make a quality manual that was explained by using comics in an ISO
specialized journal and surprised its wasteful bad sample.
The article concerned only with so detailed descriptions of quality
manual that it violated ISO9001: 2000 intention that has not the intent
to imply uniformity in structure of quality management systems or uniformity
of documentation.
Wasteful items of the sample are as follows.
1. Document number of seven digits on the cover
[My comment]:You can identify the manual by name easily, not by the
number. The number is wasteful.
2. Revision number on the cover
[My comment]:If you want to make a revision, every time you have to
change the cover.
3. No effective date on the cover, but written date
[My comment]:The manual should be the declaration of the quality system
that is actually doing. Therefore the date should be starting date
of the system, not the date of written date of the manual.
4. Consecutive paging throughout the manual
[My comment]:If a page is inserted due to a revision, then each page
numbers of all pages after it should be changed. Wasteful!
5. Requirements of revision records to detailed changes
[My comment]:The comic requires all detailed revision records such
as misspelling! Even an ordinary assessor does not require such meaningless
revision records.
6. List of distribution of document
[My comment]:The list generates also wasteful clerical works.
7. Sentences of 4.1 clause in ISO9001:2000 were written as
it is in the manual
8. Quality policy was made by top management sit up with
all night
[My comment]:It is nonsense for him to write the policy sit up with
all night. He should be thinking the policy all the time whether he
will challenge ISO9001: 2000 registration.
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