Complaints by Company T to its certification body about its document audit (Jun.2w,2003)

Company T is a consultant company for constructions. Therefore, products of the company are design outputs.

No.
Item
Assessorfscomment
Complaints by Company T
Correction
1
Purpose of quality manual (QM) Should include1.1 a)b) of the Standards in QM. 1.1 explains the purpose of the Standards. No relation with the purpose of our QM. No correction
2
5.6.3 Words of a) b) c) of 5.6.3 clause are not written in QM. No requirement to write sentences as in the Standards in QM. Please audit at our site, not by the document audit. No correction
3
7.2 No documented procedures about 7.2.1 clause. No g documented procedureh required, but QM describes outlines. Please audit at our site, not by the document audit. No correction
4
7.3 No documented procedures about 7.3 clause No correction
5
7.3.6 QM says the customersf acceptances of design output are evidences of validation, but this is not acceptable. We have certification of ISO9001: 1994 by your body. The requirements are not changed. It is irrational that the criteria of audit changes by an assessor. No correction
6
7.5.1 No documented procedures about7.5.1 clause. No g documented procedureh required, but QM describes outlines. Please audit at our site, not by the document audit No correction