In Japan an assessor who is persistence in particles in ISO9000 documents is called a “ TENIWOHA “ type assessor. The assessor often shows no interest true quality and only checks documents and comments how well sentences should be written.

The same type of an assessor is mentioned in a short article called “Deficit of business understanding” written by Robert Deacon, Business support consultant (ex-quality manager) of “Management System” magazine, vol2, No.2-March-April 2002, issued by ISO.

He says in the article, “ I believe that the actual auditors have tended to have low levels of general business understanding because of their traditional backgrounds---manufacturing inspection---and this has been slow to change. This means that they stick to what they know and lack the confidence or knowledge to raise the real business non-compliances --- giving companies document control/calibration label/forms not signed type of issues that are always minor, therefore everyone passes. They tend to stay away from the real issues of business and training planning issues etc.”.