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I have brought up as a consultant for improvement of business activities.
Therefore, I have the habit of seeing business activities from the
standpoint of improvement.
When I confronted ISO9000 about ten years ago, naturally I noticed
wasteful documentation and have created simple and high value systems.
But many people who are doing ISO9000 business have not such experiences
and have completely different paradigm than mine (say A group).
Here I picked up some different points.
1. Characteristics of paradigm of A Group
(1) The more detailed documents and records are, the more improved
quality is.
(2) Inspection is the best way of quality assurance.
(3) Cost is another thing compared with quality.
(4) Most reliable performing evidences are detailed records.
(5) If an operator is not able to explain his or her jobs for an assessor's
question, documented procedures of the jobs are necessary.
2. My paradigm
(1) Excessive detailed documents and records do not necessarily give
you more control of activities. More often it turns personnel's eyes
away from true quality.
(2) The most effective way of quality assurance is to make processes
stable and shrink variations.
(3) To achieve a given quality, a method has to be established. At
that time, you may think some alternatives and select the best one,
considering cost. Therefore, quality and cost cannot be separated.
(4) The piles of documents and records are not reliable evidence.
On the contrary wasteful documents and records generate declines of
morals of personnel and they will often falsify documents and records.
(5) The most important things to make quality stable is to make a
job simple and its quality has noting to do with its operator's smooth-tongued.
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