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1. Assessment scene of Company S
Last December, Company S received the transition assessment to 2000
version. At that time, Mr. Z, assessor, said that the way of identification
of document change in ISO9001: 2000 was changed and 2000 version requires
for identifying changed portions directly on the documents by such
ways of writing double bar on deleting portions or underline additional
portions.
Company S had identified document changes by master lists on last
page of each document. By this way, the company got the registration
of ISO9001: 1994.
But the assessor said the way of identification has not become accepted,
because the clause of " Where practicable, the nature of the change
shall be identified in the document or the appropriate attachments
in 1994 version was deleted in 2000 version and it meant attached
master list (he might consider the lists as attachments referred in
1994 version) had not accepted in 2000 version. Therefore, he said
only his direct identification method should be observed.
This problem is about the translation of c) clause of 4.2.3 in ISO90001:
2000.
2. My comment on the false translation of the way of identification
of document changes
(1) False reason of the deleting
The deleted portion from 1994 version is that "Where practicable,
the nature of the change shall be identified in the document or the
appropriate attachments". But the assessor only focused on the latter
parts of the sentence. In the former of the sentence it says, " shall
be identified in the document". He might overlook the former portion.
His way was to identify in document. Therefore, according to his way
of the reasoning, his way of identifications is not acceptable, due
to the deletion of the way of identification in the document in 2000
version.
He cut his own throat by his reasoning.
2) False correspondence
The requirement of c) in 4.2.3 of ISO9001: 2000 do not correspond
to the requirement that where practicable, the nature of the change
shall be identified in the document or the appropriate attachments.
It rather corresponds to the requirement in 4.5.2 clause of in ISO9001:
1994 that a master list or equivalent document control procedure identifying
the current revision status of documents shall be established. The
word of "list" has been deleted in 2000 version, remaining more allowance
for users.
The identification of nature of document changes is basically differs
from the identification of document changes. The confusion the assessor
had means he has not been an eligible assessor, even in 1994 version.
(3) Deficiency of double bar / underlining method
By this method sometimes you will find it difficult to read clearly,
because with some changes there will be many double bars and underlines
that disturb making documents legible.
Therefore, ISO9001: 1987 required that documents shall be re-issued
after a practical number of changes have been made in 4.5.2 clause.
According to progress of IT, such an inconvenience method has gradually
disappeared and the above requirement in 1987 version was deleted
in 1994 version.
(4) Lack of a sense of alternatives in the assessor
The way of identification of document changes by master lists at the
final page is one way of identifying in the documents, because master
lists are parts of documents. The assessor might mistake the lists
as the attachments referred in 1994 version.
There are several alternative ways to satisfy for identification of
document changes required in ISO9001: 2000. The assessor's way is
one of them and may be the worst way among the alternatives proved
by ISO9000 history. He should not force uniformity of documentation
as ISO9001: 2000 warns in 0.1 of Introduction. The selection of the
alternatives is up to an organization.
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