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Last week, again Mr. K called to me on phone. This time he referred
to a committee of a Japanese certification body, which decides a registration
referring to reports submitted from a lead assessor.
The committee often has not done right decisions, Mr. K said, because
some members of the committee require the lead assessor to add documentations
not required by ISO9001: 2000 to the assessed company.
If a lead assessor reports that there are a few non-conformities
in his assessment, the committee warns and urges him to find more
non-conformity. Among the member of the committee, a professor has
more of voice to decide registration of submitted companies. May be
he has more authority than ISO! It is one of the main causes of heavy
documentation of ISO9001 in Japan.
Hearing the case made me think of the novel called " Deming Prize"
published last year. In the book there appeared a professor who was
a powerful man to decide to give a company Deming Prize. His nickname
in the novel was Rasputin.
Another book called " Devil's management terminology" defines Deming
Prize as a prize awarded to a company a year before it breaks down.
But I said to Mr. K that I have had no such experiences. Then he
said to me that it has only occurred in some Japanese certification
bodies, not in foreign affiliated certification bodies. My clients
in these several years have selected foreign affiliated certification
bodies, according to my advice. Therefore I have had no such experiences.
Some Japanese small and intermediate companies have to select a Japanese
certification body, because customer companies (generally big companies)
lean on them to select specified Japanese certification bodies.
Japanese small and intermediate industries, which are now under economical
recession, are facing another unwelcome problem related to ISO9001
registrations.
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