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Recently I read " Quality function deployment" written by Mr.Mizuno
and Akao, published by Nikkagiren 24 years ago.
There I found following very interesting sentences.
" PDCA cycle is necessary for quality management and the cycle is
done by 'quality system'. But it seems that Mr. Feigenbaum, who is
famous for TQC, does not include product realization processes in
his quality system. The reason, I presume, is that he considers technical
matters such as quality control characteristics are not handled in
a quality system. But quality control characteristics are vital for
quality control and Japan is making unique QC process charts to handle
quality matters systematically. There are no such charts in U.S. and
Europe. Japan is superior in the point."
In the above sentences the authors indicate the difference between
quality system and product realization processes.
In NOTE of 4.1 clause of ISO9001: 2000, it says that processes needed
for the quality management system should include processes for management
activities, provision of resources, product realization and measurement.
This sentence has not clear difference between quality management
system and product realization processes. What is the meaning of "
needed for"?
As referred to Introduction of ISO9001: 2000, the quality management
system should be complementary to product realization processes or
product realization systems. This is the basic relation of the both.
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