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He came for the third surveillance assessment of Seibido Company
after its second surveillance assessment done by him half a year ago.
At the second surveillance assessment (his first visit to Seibido)
he insisted on installing his uniformed documentation system, including
a total list by which current revision status of all documents can
be identified at a glance.
Seibido rejected his advice of the list with reasonable reasons and
this time he made no reference to the list at all or no apology for
the false advice. The more he made advices, the more he betrayed the
precedent assessors of the body. And it also revealed poor governance
of the body.
His main advices at this time are as follows. Fruitless discussions!
His comment 1: "Making a customer complaint nonconformity product
scrapped means cancellation of its customer order".
[My comment]
Cancellation of a customer order should be handled according to requirements
for amendment to a contract, not to control of nonconforming product.
And making a customer complaint nonconformity product scrapped is
done to prevent from untended use or installation. Cancellation of
an order is totally another thing.
Recently a newspaper reported that Honda recalled its cars due to
defect spark plugs. Honda changes defect plugs to good ones, scrapping
defect ones. He may not understand the all-to-common practice.
His comment 2: " There is no reinspection record".
[My comment]
He had uniformed forms of inspection records. His way of the records
could be described as alternative B referred to 2002 July 4w. in "What's
New" of this Home page and Sibido had selected alternative E. The
difference made his advice.
His comment 3:"The interval of management review done by once a year
is long".
[My comment]
Seibido has done management review once a year referring to " ISO9000
for Small Businesses: What to do: Advice from ISO/TC176".
I think his comment came from the situation that he had to the same
record of management review, because the surveillance is done twice
a year.
His comment 4:" Even to suppliers which have certifications of JIS
marking, audits about quality management systems should be added to
evaluate suppliers".
[My comment]
Japanese government gives certifications of JIS mark by testing products
and auditing quality systems, like CE marking. He did the wrong comment
due to lack of learning JIS and CE marking system.
Postscript
The assessor said that he had been doing ISO9000 consulting in sideline.
As he has his uniformed system he will force his heavy documentation
to his clients without consideration of specific situations of the
clients. For a small company this may cause bankruptcy due to heavy
documentation with no relevant to quality. It pays for its bankruptcy
!
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