Ex-ISO Secretary-General required for accreditation bodies to weed out malpractice. (2002,July.3w)

  1. Enron and Andersen

    On 22 June, NHK(Japan Broadcasting Corporation )broadcasted a special night TV program called "Enron Bankrupt : US economy runs off the rail: Many frauds in back side of its prosperity". It reported also about its audit corporation of Andersen. It is a famous big company but it has been said Andersen might advise the frauds. The program also reported about problems of a mixture with audits and consultancies of Andersen to Enron. Andersen said to earn two hundred million dollars by consultancy to Enron. So it did not want to loose the earning by a law that would prohibit the mixture.
    Therefore the program also reported Andersen donated senates to stop the law. US court rendered a guilty verdict to Andersen for Enron problem and Andersen had to oblige to suspend its audit business.
    The program warned the reliability of US market has lost and its warning proved to be right as in the next week, another fiscal fraud made by WorldCom was reported.

  2. Reports from ISO/CASCO (Committee on Conformity Assessment)

    March-April issue of " Management system", bimonthly magazine issued by ISO headquarter reported on tackling disputable practices in conformity assessment industry.
    In the article it reported that in November of last year ISO Secretary-General (he died on 21 March 2002) said in his speech at CASCO meeting that accreditation and assessment bodies should do a better job of policing their community to weed out malpractice and dishonest operators to solve a serious challenge by certain number of certification bodies which act disputable practices in conformity assessment industry. In the meeting the following three types of problem were identified.

    (1) Unethical and illegal practice---forgery of certification
    (2) Bad/unscrupulous practices---offering cut-rate or sub-standard certification and providing both consultancy and certification simultaneously.
    (3) Misleading advertising---misuse of marks of conformity

    I am deeply concerned with (2) item, because it reminds me Enron problem as mentioned above.
    To the call made by ISO Secretary-General, some reactions from all over the world are run on the magazine.
    I picked up some of them, which are related to the malpractice and dishonest operators problem due to mixture with both consultancy and certification.

    (1) Niranjan, India: Lack of management commitment
    Some certification bodies are playing a dual role by giving certification and also by providing consultancy under some other name (I have seen this practice in the middle East and in India).
    (2) President of a US-based consultancy company: The bad ones are running it for everyone
    In 16 years of attending assessments, I have rarely seen auditors not give advice, make up requirements, do sloppy audits, barely look at any records, leave early (this is common) etc.etc.
    Usually the results of their opinions and advice are contained in the written report. Often, the reports are so badly written that a few days later nobody knows what it meant. Clients never complain to the registrar. After the auditor leaves, they complain about the made-up requirements and unprofessional comments, but they don't want to rock the boat.
    There are good auditors and there are good registrars--- but like the rest of the world the bad ones are ruining it for everyone.
    (3) President Ron Krebs of Canada; Nobody is in charge of this field
    The conflicts of interest those are all too common- for example, when a consultant build your system and then also acts as a so-called independent auditor/registrar.
    (4) Terry Peterson, United Kingdom: Dubious practice by accredited bodies too
    However, the Enron debacle shows the conflict of values which result when auditing and business advice become tangled. There has never been any doubt in my mind that there should be strong legislation to separate audit --- financial, quality, etc.--- from any other activity.
    Auditing should be free of any other influence!