A scene of surveillance‡U (2002,June.4w)

Followed by last week's article, I will quote some of items pointed out by Mr. T, an assessor, and make comments as the second week's comments in three-weeks series.

Items pointed out by Mr.T
My comment
No total document list by which you can see the current revision status of all documents at a glance. Standard does not require such a detailed way. It is an alternative to achieve the requirement.
Corrective and preventive actions are not written well. No need of lectures. Checking of frequency of reoccurrences is enough.
The management representative should not do an internal audit. He can do internal audit. There is no such requirement in Standard.
He can do internal audit. There is no such requirement in Standard. For a small firm, internal audit by many persons will easily result in unreliable audits When one comment a way he should think of both dark and bright side at the same time.
It is preferable to make a graph for trends of customer claims. The company has got two s few customer claims. The data are not in statistical conditions. It is useless.
No need of the transit exemption of engineering training for veteran engineering designers.Only records of experiences are enough. According to Quality manual, the designers need both engineering training and experience. It means only experience does not satisfy the company rule. The assessor did not understand the manual.
There is no making scrapped or concession for customer claims. If customers reject and return deficit products, disposition of scrapped and concession may happen.
Packaging procedures are documented, but generally the products are sent to customers without packaging by customers' permissions. Therefore it is preferable to prescribe on some of bills whether a product needs packaging. If not the procedure will not be used. Funny logoc! If there are only two alternatives and if one chooses, it means simultaneously the other is intentionally rejected. His suggestion has nothing to do with putting aside of the procedure.
There are five questions to select a supplier. But some of them need to be easier to understand. The firm makes the questions and by the answers the firm has already selected suitable suppliers. It means the questions are understandable to the member of the firms.
You should make records of maintenance of machines. No "shall"s. If the firm accepts his request it will result in wasteful records.

Before the surveillance three assessors came to the company. Therefore, Mr. T was the fourth assessor for the company. He said different thing from the precedent assessors. It may come from that he was occupied with his unique system and had no thought of Alternatives.
By the way the management representative should have said to him " Your items pointed out have no relations of "shall"s. I don't need your recommendations, because we will pay for your assessment, not for your recommendations. And your different comments from the precedent assessors will harm reputations of your body."