| ISO9001: 2000 requires for personnel performing work affecting product quality to be aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objective. An assessor selected a worker of Company A at random and asked the worker for some question about awareness to confirm degree of the awareness in its assessment.@But the worker could not answer well as he was taciturn. |
| The way the assessor took was not adequate to measure the degree of the awareness.Even if a worker answers fluently, it is not a satisfactory evidence to believe his or her awareness. It is only an evidence of workers' speaking ability. A liar often speaks fluently and confidently. |
| The assessor should ask managers of the company for what training they do and confirm it by their training records. |
| ISO9001: 1987 and 1994 require understanding of the quality policy for all personnel within the organization. In order to correspond to the requirements an assessor was used to question some workers what was the quality policy. To answer correctly the organization forced to all personnel to memorize the quality policy and excised to retort the quality policy before an assessment. It was not the right way to assess the understanding the quality policy, because the concern of the personnel would tend to be placed on right retorting, not on right understanding of the quality policy. And moreover, sentences of the quality policy became shorter to be easy to memorize. |
| Gradually Japanese have become aware that the way of the assessment was nonsense and such questionings have disappeared. |
| Likewise questioning workers about the awareness is not an adequate way to assess the awareness. |