A survey on effectiveness of ISO9000s for construction sector in Japan (2001,June,1w)
Last month, Nikkei construction journal, one of famous Japanese business monthly magazines for Japanese construction sector, issued a special number for ISO9000s in construction sector.
The journal made a questionnaire survey for personnel in construction companies by Internet.
It obtained 194 answers. The summary of the results was as follows.
1. Reasons of registration of ISO9000s
77% are by market coercion.
2. Reliability of documents and records
66% say documents are almost false and just made for assessment.
3. Contribution to companies' performance
In future the registration will help get business chance: 41%
No contributio 38%
Negative contribution by heavy documentation and demoralization of people:11.9%