| Recently I visited a small supplier which supplies parts to a large customer. |
| When I entered a room I saw many job standards pasted on the walls with pictures.A young man of the small firm who did making such documents by full time made them. The quality member of the customer have required to make detailed documents, because several years ago they got ISO9001 with heavy documentations and they think to make heavy documentation is effective tools to enhance good quality. Is it a right way to manage outsourcing processes? |
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| No one came to the room and no worker saw the documents pasted on the wall. |
| They did right jobs without such excessive detailed documents. Therefore, the documents were waste and the young man was also doing wasteful jobs adding wasteful personnel cost. |
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| Instead, if the young man go to worksites and analyze works and improve them, it really enhance quality and eliminate waste cost. |
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| As a consultant of job improvement I can estimate excessive member of quality department of the customer may be up to about thirty people, who are making and maintain wasteful documents. Now they are forcing heavy documentation on small suppliers on the name of quality and customer requirements. The harms they enforce are developing. |
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