| Mr.
T: |
Our Company which makes
electronics components with about fifty employees is nervous about
“follow up assessment” scheduled in this April. Recently at a
morning assembly the president talked fast and furious about the
assessment saying that any person who did not cooperate on establishing
ISO9001:2000 system had to resign from his company.
|
| I : |
I feel something unreasonable with
your ISO9001:2000 system design. When did you get the certification
first?
|
| Mr. T: |
Last October. Now we are in the middle
of chaos with terror reigned supreme under ISO9001:2000 system
to keep excessive and meaningless documents against dissatisfaction
by persons who have to do the works.
|
| I : |
Hearing the talks I am surprised at
that still there is such a case in Japan.
|
| Mr. T: |
The president declares that the objectives
of getting ISO9001:2000 certification is to enhance quality, but
his daily behaviors are totally different. Quality manual was
made by a consultant due to policy to get the certification in
a shorter time. But the manual has been made by the consultant’s
past experience, not by considering actual status of our company.
|
| I : |
It seems to me that problem is not
on the certification body, but on the consultant. What is his
background?
|
| Mr. T: |
He was once a manager in quality
assurance section of a big electronics company. When he came to
our company as a consultant, he said any company which has had
ISO9001 certification has good business results without exception.
Hearing his assertion I felt something wrong already. He dislikes
engineering matters due to his past unhappy experiences with production
engineering sections.
About ten years ago I had worked in engineering section of a big
electronic company which had ISO19001 certification. At that time
I had to record objectives to use stationary, like writing “erase”
for getting an eraser from the general affairs section. Writing
“write” for a pencil and “clip” for a paper clip. Later people
felt so nonsense that they finally abolished the system. ISO9001
some times tends to go too far.
|
| I : |
Such nonsense management forced in
the name of ISO9001 is horrible.
|
| Mr. T: |
As “follow up assessment” is coming
up, the consultant warned to us referring an example that a company
failed the assessment and persons concerned were punished.
|
| I : |
A president of my clients said that
among his society it is said that a bad ISO9001 has two common
characteristics, the one is excessive documents and the other
is too many bulletins posted on shop sites.
|
| Mr. T: |
There would not have been present
chaos if we had such a president.
|