| Mr. S: |
I am thirty years old
now. Before I came to the present small company a year ago, I
had been working at a big company which had gotten ISO9001. At
that time I had made a lot of documents for ISO9001.
|
| Takaji : |
Was that for 2000 version? Did you
learn “shalls” at that time?
|
| Mr. S:: |
For 1994 version. I didn’t study
ISO9001. So, I didn’t know “shalls”. The quality people in the
head quarter had learned ISO9001 and I just had made work procedures
in my site. Recently I heard from my old friends of the company
that 2000 version requires smaller documents in quantity than
1994 version, but they did not dare to decrease documents and
still maintain the system with no change.
|
| Takaji: |
Yes, once documents made it is often
hard to decrease them, because the decrease leads to total denials
to their past efforts and paradigm that the more documentation
is detailed, the more the management level is high ( refer to
“Two different paradigms related to ISO9000 : Mar.1w, 2003” in
Basic knowledge of ISO9001:2000 corner on this web-site).
|
| Mr. S: |
When I was making work procedures
in the big company, I made very precise description of works,
like turn on the machine and set the fixture so and so. Then a
consultant checked the documents and pointed out some lacking
descriptions and I added sentences. So I didn’t see how far I
had to describe works in documents and became frustrated. I often
stayed up all night for documentation.
|
| Takaji : |
No one saw the documents, didn’t
it?
|
| Mr. S: |
From the experience of mine I warned
the president it was very hard jobs to prepare ISO9001, when he
declared to challenge ISO9001:2000 certification.
The other day when I heard your idea on documentation I didn't
believe it.
|
| President: |
You have been soaked with the idea
that preparation of ISO9001 certification is to make heavy documentation
when you were in the big company.
|
| Mr. S: |
I still can’t get out of the soaked
idea. Still unconsciously sometimes I think on the soaked idea.
Often my idea run counter to veteran workers’ who are not soaked
with the idea. Now I am planning to install better process charts
for ISO9001:2000 certification, but workers are not acceptable.
Basically they do not like to write and read.
|
| Takaji:: |
You still get rid of the soaked idea,
I think. So far the workers have kept good quality without your
suggested process charts. You must believe in them. What is the
most important for them is making good products, not good at writing
and reading papers. They are full-grown adults who have right
judgment, I think.
My way of installing ISO9001:2000 is that at first I will try
to reduce burdens relating documents on workers eliminating wasteful
shop papers and make them understand right purpose of ISO9001:2000.
I don't know why most of QA people apt to despise them (refer
to “Two different paradigms related to ISO9000: Mar.1w, 2003”
in Basic Knowledge of ISO9001: 2000 corner on this web-site).
|
| Mr. S: |
Maybe I have. Recently I warned a
veteran worker to notice a figure of four written on a drawing
for a prototype but he insisted on the figure five. It was not
the important figure but what I want to stress was the importance
of observation of drawings.
|
| President: |
The figure five has been standard
so far in our factory. So the figure four on the prototype drawing
might be a mistake by its designer. What you should take actions
first should have been to ask the designer of the customer if
the figure was right, instead of blaming the veteran.
|
| Takaji: |
The slogan that “Just make as written
on drawings” may come from contempt for working sites and for
experiences and intelligence of veterans. The contempt results
in trying to do everything for workers according to a manual and
it will lead to fatal ISO9001: 2000 results.
|
| President: |
If our products have defects, there
will no loss of human life and disastrous business administration
loss. So it may be better to assign responsibility on a veteran
worker. If he or she fails, he or she will learn much from failures.
The leanings may be very valuable for our factory.
|
| Takaji: |
It is not important to discuss with
working people on handling shop papers. Instead discussions on
experiences of works are important and by the discussions persons
with responsibility and high morale will be brought up. ISO9001:2000
system has to be established based on the idea. It will surely
lead to effective ISO9001:2000 installation. The approach is applicable
to basic concepts for any management systems.
|