[4.1 Quality management system]

Discussion on control of outsourced processes (May.1W,2006) How to measure "Customer satisfaction"? (Jun.5w,2004) Relations with body sentences and their NOTE in ISO9000s (July.3w,2003) Confusion due to ambiguous wording of outsourcing, quality objective and process approach (2003,Jan.5w) Release of "ISO9001 for Small Businesses: What to do: Advice from ISO/TC176" (2002,Aug.3w) A critical misapplication of the PDCA model(2002,May.3w) Readers' comments on Japan notes in JISQ9001: 2000 (2001,Oct,4w) Changing from "specific requirements" to "requirements" (2001,May,3w)